Welcome to the Consumer and Family Contacts page.
Please select from the options below.

• National Suicide Prevention Hotline (24 hour)
  
  
• CARES Line: Crisis and Referral Services for Children, Youth and Families (24 hour)
  
  
• Consumer and Family Care Line: Questions, Referrals and Complaints
  
  
• Warm Line: Peer and Family Support by Telephone
  
  
• DHS/DMH Recovery Support Specialists

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National Suicide Prevention Hotline (24 hour)

If you or a loved one are experiencing a mental health crisis, you may call the
24-hour National Suicide Prevention Lifeline at:

 1 (800) 273-TALK (8255)

   Caring staff will connect you with the closest possible crisis center in your area.

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CARES Line (24 hour)

You may use the 24 hour Crisis and Referral Entry Services (CARES) line to talk to a mental health professional if your child is a risk to themselves or others, having a mental health crisis, or if you would like a referral to services for children, youth, and families.

Call: 1 (800) 345-9049
TTY: 1 (773) 523-4504

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Consumer and Family Care Line
Quick Reference Guide
Call: 1 (866) 359-7953
TTY: 1 (866) 880-4459

Main Menu
Life Threatening Emergencies	Press “1”
Consumer and Family Care Line	Press “2”
Consumer and Family Care Line
Questions about Individual Care Grants	Press “1”
Referral to a Mental Health Provider	Press “2”
Questions About Mental Health Services	Press “3”
Concerns or Complaints	Press “4”
The Warm Line	Press “5”

Hours of Operation: Monday through Friday, 8am-5pm except holidays

You may also send us postal mail at the following address:
Illinois Mental Health Collaborative
For Access and Choice
PO Box 06559
Chicago, IL 60606

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The Warm Line: Peer and Family Support by Telephone

The Illinois Mental Health Collaborative for Access and Choice is pleased to announce the Warm Line!

Sometimes what is needed most in difficult times is someone to talk to:
Someone who listens and understands.

The Warm Line is an opportunity in Illinois for persons with mental health challenges and their families to receive support by phone. Peer and Family Support Specialists are professionals who have experienced mental health recovery in their own lives as an individual or family member. They have been trained in recovery support, mentoring, and advocacy and are ready to listen and help you. The warm line is not a crisis hotline, but is a source of support as you recover or help a family member to recover. 

• Call: 1 (866) 359-7953
• TTY: 1 (866) 880-4459
• Hours of Operation: Monday through Friday, 8am-5pm except holidays
• From the main menu, select option #2 for Consumers and Families
• Next, select option #5 for the Warm Line: Peer and Family Support by Phone.

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DHS/DMH Recovery Support Specialists

Director, Recovery Support Services

Name	Location	Phone Number
Nanette Larson	Statewide	309-693-5229

Region 1

Name	Location	Phone Number
Virginia Goldrick	Region 1 North	773-794-5680
Juan Rivera	Region 1 Central	708-338-7245
Marty Hines	Region 1 South	708-473-8768
Greg Fitzsimmons	Read MHC	773-746-9280
Judy Scott	Read MHC	773-794-4064

Region 2

Name	Location	Phone Number
Mary Jensen	Region 2-East	847-742-1040 x2982
Eldon Wigget	Region 2-West	815-987-7033
Wayne Beyer	Elgin MHC	847-742-1040 x3153
Patricia Lindquist	Elgin MHC	847-742-1040 x2302
Marvel Boolman	Singer MHC	815-987-7579
Rachel Livesay	Singer MHC	815-987-7268

Region 3

Name	Location	Phone Number
Tom Troe	Region 3	309-693-5231

Region 4

Name	Location	Phone Number
Tom Troe	Region 4 (acting)	309-693-5231
Christine Elvidge	McFarland MHC	217-786-6039
Nancy McVey	McFarland MHC	217-786-6039
Rick Sallee	McFarland MHC	217-786-6039

Region 5

Name	Location	Phone Number
Rhonda Keck	Region 5-Southern	618-833-5161 x2515
Cindy Mayhew	Region 5-Metro East	618-474-3870
Shelli Brown	Alton MHC	618-474-3938
Sam Hite	Choate MHC	618-833-5161 x2366

 

Illinois Department of Human Services/
Division of Mental Health
Regional Map