for consumers
for consumers
Consumer Online Services
Consumer and Family Contacts

Welcome to the Consumer and Family Contacts page.
Please select from the options below.

National Suicide Prevention Hotline (24 hour)

If you or a loved one are experiencing a mental health crisis, you may call the
24-hour National Suicide Prevention Lifeline at:

 1 (800) 273-TALK (8255)

   Caring staff will connect you with the closest possible crisis center in your area.

CARES Line (24 hour)

You may use the 24 hour Crisis and Referral Entry Services (CARES) line to talk to a mental health professional if your child is a risk to themselves or others, having a mental health crisis, or if you would like a referral to services for children, youth, and families.

Call: 1 (800) 345-9049
TTY: 1 (773) 523-4504

Consumer and Family Care Line
Quick Reference Guide
Call: 1 (866) 359-7953
TTY: 1 (866) 880-4459

Main Menu
Life Threatening Emergencies Press “1”
Consumer and Family Care Line Press “2”
Consumer and Family Care Line
Questions about Individual Care Grants Press “1”
Referral to a Mental Health Provider Press “2”
Questions About Mental Health Services Press “3”
The Warm Line Press “5”

Hours of Operation: Monday through Friday, 8am-5pm except holidays

You may also send us postal mail at the following address:
Illinois Mental Health Collaborative
For Access and Choice

PO Box 06559
Chicago, IL 60606

The Warm Line: Peer and Family Support by Telephone

The Illinois Mental Health Collaborative for Access and Choice is pleased to announce the Warm Line!

Sometimes what is needed most in difficult times is someone to talk to:
Someone who listens and understands.

The Warm Line is an opportunity in Illinois for persons with mental health and/or substance use challenges and their families to receive support by phone. Peer and Family Support Specialists are professionals who have experienced mental health and/or substance use recovery in their own lives. They have been trained in recovery support, mentoring, and advocacy and are ready to listen and support you. The warm line is not a crisis hotline, but is a source of support as you recover or help a family member to recover. 

  • Call: 1 (866) 359-7953
  • TTY: 1 (866) 880-4459
  • Hours of Operation: Monday through Friday, 8am-5pm except holidays
  • From the main menu, select option #2 for Consumers and Families
  • Next, select option #5 for the Warm Line: Peer and Family Support by Phone.

DHS/DMH Recovery Support Specialists

Director, Recovery Support Services
Name Location Phone Number
Nanette Larson Statewide 309-346-2094 x407
Region 1
Name Location Phone Number
Virginia Goldrick Region 1 North 773-794-5680
Marty Hines Region 1 South 708-612-4236
Troy Butler Read MHC 773-794-4064
Region 2
Name Location Phone Number
Wayne Beyer Elgin MHC 847-742-1040 x3153
Patricia Lindquist Region 2-East 847-742-1040 x2985
Bob Price Elgin MHC 847-742-1040 x3121
Region 3
Name Location Phone Number
Tom Troe Region 3 309-346-2094 x409
Region 4
Name Location Phone Number
Patrick Hayes Region 4 217-786-7626
Christine Elvidge McFarland MHC 217-786-6039
Nancy McVey McFarland MHC 217-786-6039
Region 5
Name Location Phone Number
Rhonda Keck Region 5-Southern 618-833-5161 x2321
Cindy Mayhew Region 5-Metro East 618-474-3813
Shelli Claro Alton MHC 618-474-3938

Illinois Department of Human Services/
Division of Mental Health
Regional Map

Regional Map