for consumers
for consumers
Consumer Online Services
Individual and Family Contacts

Welcome to the Individual and Family Contacts page.
Please select from the options below.

National Suicide Prevention Hotline (24 hour)

If you or a loved one are experiencing a mental health crisis, you may call the
24-hour National Suicide Prevention Lifeline at:

 1 (800) 273-TALK (8255)

   Caring staff will connect you with the closest possible crisis center in your area.

Crisis Text Line

The Crisis Text Line serves anyone, in any type of crisis, 24-hours a day. Text HELLO to:


   Trained crisis counselors will respond and help you.

CARES Line (24 hour)

You may use the 24 hour Crisis and Referral Entry Services (CARES) line to talk to a mental health professional if your child is a risk to themselves or others, having a mental health crisis, or if you would like a referral to services for children, youth, and families.

Call: 1 (800) 345-9049
TTY: 1 (773) 523-4504

The Warm Line

The Illinois Mental Health Collaborative for Access and Choice is pleased to announce the Warm Line!

Sometimes what is needed most in difficult times is someone to talk to:
Someone who listens and understands.

The Warm Line is an opportunity in Illinois for anyone age 12 and up to receive support by phone. Wellness Support Specialists are professionals who have experienced recovery in their own lives. They have been trained in recovery support, mentoring, and advocacy and are ready to listen and support you. The Warm Line is not a crisis hotline, but is a source of support as you recover or help a family member to recover. 

  • Call: 1 (866) 359-7953
  • Hours of Operation: Monday through Saturday, 8am-8pm except holidays

IDHS/DMH Wellness & Recovery Services Contacts

Region 1
Name Location Phone Number
Vacant Region 1 North  
Marty Hines Region 1 South 708-612-4236
Troy Butler Chicago Read MHC 773-794-4064
Wayne Beyer Chicago Read MHC 773-794-4034
Vacant Madden MHC  
Region 2
Name Location Phone Number
Vacant Region 2  
Anthony Dillard Elgin MHC 847-742-1040 x3122
Mark Klocek Elgin MHC 847-742-1040 x2310
Region 3
Name Location Phone Number
Tom Troe Region 3 309-346-2094
Region 4
Name Location Phone Number
Tanya Cooley Region 4 217-786-0043
Christine Elvidge McFarland MHC 217-786-0041
Scott Wineberg McFarland MHC 217-786-6983
Nancy McVey McFarland MHC 217-786-6178
Region 5
Name Location Phone Number
Christina Ancira Region 5-Southern 618-614-8446
Vacant Region 5-Metro East  
Shelli Claro Alton MHC 618-474-3829
Christopher Keck Chester MHC 618-826-4571 x10169
Kelly Ellis Choate MHC 618-202-6537

Illinois Department of Human Services/
Division of Mental Health
Region Map

Regional Map